Terms of Services

Article 1 Purpose

The purpose of this Service Level Agreement for the Luniverse Cloud Service (“SLA”) is to specify the obligation of Luniverse (“the Company”) to make commercially reasonable efforts (“Service Responsibility”) to provide the Luniverse Cloud Service (“the Service”) with at least 99.9% monthly uptime percentage (as defined below) in each monthly billing cycle and to set out the compensation to be provided to the Customer in the event of the Company’s failure to fulfill the “Service Responsibility.”

Article 2 Definitions of Terms

The following are the definitions of the terms used in this SLA:

1. Monthly uptime percentage (%) = 100 X [1 – {the number of minutes of downtime that occurs due to reasons attributable to the Company in the month of the service/the total number of minutes of the service usage in the month}]
2. Downtime: The downtime is calculated with respect to the time the customer notifies the Company that the service is unavailable. If the Company identifies the downtime before the Customer notifies the Company that a service failure has occurred, the downtime is calculated with respect to the moment the Company becomes aware of the occurrence. However, any downtime that occurs as a direct or indirect result of the SLA exclusions prescribed in Article 4 will be excluded.
3. Monthly fee: Refers to the monthly fee for each service that is subject to the calculation of monthly uptime percentage due to the occurrence of service failure and is actually paid by the customer with the discount rate applied.

Article 3 Remediation

1. If a customer is provided with a “monthly uptime percentage” that is less than 99.9% due to reasons attributable to the Company and has suffered damage related to the use of service, the Company shall calculate and provide compensation for the damages using credits in accordance with the following criteria:

1. A customer may apply credits to future payments for the service in accordance with the Terms and Conditions for Credits. Credits can be issued and applied only when the monthly fee for the month exceeds US $ 1.
2. A customer may request and receive credits through Contact Us in the Luniverse website or by sending an e-mail to support@lambda256.io using the steps below:
   a. Include “Request for SLA Credits” in the title
   b. Date and time of each service failure
   c. The ID of the organization/the name of the chain affected
   d. X-Lunvs-Trace-Id that is returned as a response header when the API is called
   e. The customer’s request log, which records errors and proves that the customer has made a claim about a service failure (any confidential or sensitive information contained in the log must be deleted or replaced with an asterisk)
3. A request for credits must be received by the Company by the end date of the second billing cycle after the occurrence of the incident. The Company shall issue credits within one billing cycle from the month that it acknowledges the customer’s request for credits when it is confirmed that the request is valid, and the Company has failed to fulfill its Service Responsibility.
4. If a customer chooses not to make a request for credits or provide the information required above, the customer will not be able to receive any credits for such incident.

Article 4 SLA Exclusions

Notwithstanding any other provision, the Company will not be liable for a failure to fulfill its Service Responsibility in the following cases:

1. If the failure falls under the provisions in Article 28 Limitations of Legal Liability of the Luniverse Cloud Service’s Terms of Service
2. If the failure is caused by factors beyond the reasonable control of the Company (including force majeure and Internet access problems or Internet-related issues beyond the demarcation point of the included product)
3. If the failure results from the act or omission of the customer or a third party, such as a failure to recognize the recovery volume
4. If the failure is caused by the equipment, software or other technology of the customer or a third party
5. If the failure is caused by the customer’s intention (including willful misconduct), omission or negligence
6. If the service is used by the customer for free, including a case where the payment is made with credits.
    
   o ④ The Company can issue “credits” for its Customer, which can be used in the Service. The details of the “Credits,” including the terms of use of “Credits” and other conditions of use for the “Credits,” are as follows:
7. Only a customer who has received the credits can use the credits. Credits can only be used for the products provided directly by Lambda 256 Co., Ltd. in the Luniverse Cloud Service (www.luniverse.io), and they cannot be used for products offered by a third party solely or jointly with Lambda 256 Co., Ltd through the Luniverse Cloud Service. If a customer uses a product that cannot be purchased using credits or spends more than the credits received, the exceeding amount will be charged to the customer.
8. Credits can only be used within the expiration period and cannot be carried forward or refunded after the expiration date.
9. When a customer has a large number of credits, the credits with the earliest expiration date will be applied first.
10. For customers who receive discounts on promotions, additional discounts shall be applied after the credits are applied first.
11. The Luniverse Cloud Service reserves the right to cancel credits at any time, and any expired or canceled credits will not be refunded.
12. In case a customer breaches the terms of service of the Luniverse Cloud Service, the credits given may be withdrawn by the Luniverse Cloud Service.
13. Customers are not allowed to sell their credits in cash or for a payment. In case of a violation, issued credits will be withdrawn, and the customer may be held legally liable for resulting damage.

Article 1 Purpose

The purpose of these Terms of Service (“the Terms”) is to set out the requirements that must be mutually followed by Lambda 256 Co., Ltd. (“the Company”) and its customers (“the Members”) with regard to the use and recharge of the payment method (“LUK”) for paying the network fees for the Luniverse Main Chain network (“the Network”) operated by the Company.

Article 2 Definitions of Terms

The following are definitions of terms used in the LUK Terms of Service:
(1) User: Refers to the customer who has agreed to the Terms and may use LUK with their user ID provided by the Company.
(2) LUK: Refers to a new type of a voucher that can be purchased by the method supported by the Company and used as a payment method for paying the fees for the Network provided by the Company.
(3) Recharge: Refers to accumulating LUK in exchange for the cash payment made to the Company by using the payment methods supported by the Company to gain a certain amount of LUK. For the services provided by the Company including Luniverse (www.luniverse.io), 1 LUK per $0.01 is charged when LUK is purchased with the payment methods.
(4) Refund: Refers to getting the cash back for the LUK recharged through the payment methods supported by the Company or disabling a payment with the methods including canceling the payment approval by payment methods, etc.

Article 3 Use of LUK

(1) A user may use LUK to pay the network fees for the Network when making transactions on the Network.
(2) A user’s access of service may be restricted if the user has not completed a user verification process before using LUK or has not been verified by the process.
(3) After the payment information is entered, the Company shall be deemed to be allowed to keep the payment information of the member for the purpose of convenience for users, user verification for each payment method, and billing for the member. In this case, the Company must keep the data of the member’s information encrypted and can never share the data with any third party without the member’s consent.
(4) The entered payment information is considered financial information since it is required for the use of LUK. If a member steals and uses another person’s financial information at his or her own discretion, the member will be restricted from using the service and held legally liable.
(5) The Company shall allow a user to check the balance of LUK when the user has recharged or used LUK in accordance with Paragraph (1), and the user shall promptly confirm and notify the balance to the Company when he or she has recharged or used LUK. In this case, the Company may take necessary measures after checking the details of the user’s recharge or usage of LUK.
(6) The Company may specify the paid services that can be paid for with LUK, and they may be added, changed or removed in accordance with the Company’s policy.
(7) The Company may place restrictions on or apply age ratings to the use of the Internet service to comply with ratings and age requirements as prescribed by the Youth Protection Act for its users.

Article 4 Deductions from LUK

(1) The recharged LUK will be deducted immediately upon payment of the fees charged for using the network.
(2) If a user has recharged or used LUK in an improper way, the corresponding amount of LUK may be forcibly deducted from the balance of LUK owned by the user, and the user’s access to the service may be restricted.

Article 5 Restrictions on Use of LUK

(1) A user shall not engage in any of the following activities, and in case of violation, the Company may suspend the user from using LUK:

1. Illegal use of another person’s ID or password
2. Illegal use of another person’s name or personal information to access the service
3. Any activity of stealing the payment information of others, etc., or making transactions in a fraudulent activity
4. Use of LUK in a place where it is not allowed to use LUK
5. Any activity that interferes with the use of LUK by another user or hinders the provision of the LUK service
6. Use of the LUK service in a manner that violates the Terms
7. Any breach of the relevant laws and regulations
   (2) When the Company places restrictions on the use of LUK, it shall give the user an opportunity to explain themselves by notifying the user by e-mail or SMS, as specified by the user, of the details of the restriction and the procedure for providing an explanation.
   (3) If the user has not logged in to the homepage or has not recharged or used LUK for more than one year, the user’s account will be considered inactive, and access to the cash in the inactive account may be suspended to protect the customer.
   (4) The Company shall keep the suspended LUK safely as prescribed in Article 5 (3) and allow the user to use it after completing a user verification process if they wish to do so.
   (5) When a user submits a request for a refund of his/her LUK account, the LUK will be immediately suspended from use.

Article 6 Methods and Types of Recharging LUK

(1) LUK can be recharged using the payment methods specified by the Company, and the minimum amount may vary depending on the charging method.
(2) The use of the payment methods supported by the Company may be restricted in accordance with the Company’s operation policy.
(3) If a minor fraudulently uses another person’s personal or billing information to recharge LUK or pay a network fee with the LUK, such use cannot be cancelled by the person(s) with parental rights or the legal guardian.
(5) If a recharge request is not processed properly due to a failure in the system provided by the Company, the recharge process may be performed again for the LUK.

Article 7 Request for a Cancellation of the Use of LUK (Reporting a Service Failure)

(1) A user cannot cancel his or her use of LUK once the LUK has been used and deducted.
(2) If a user has paid the network fees with the recharged LUK but has not been able to complete the transaction normally due to service failure or any other reason attributable to the Company, the user may request the return of the LUK which has already been deducted.
(3) Notwithstanding the above, a user is not allowed to cancel their use of LUK after 10 days from the payment of the network fees. Please be careful when requesting a cancellation of the use of LUK or reporting a service failure.

Article 8 Refund of LUK

(1) A user may request a refund for the remaining amount of LUK purchased with the payment methods supported by the Company, in accordance with the standard terms of the use of a new type of voucher, if the user has used an amount equal to or greater than 60% of the amount stated when the LUK was last recharged (80% if it is not greater than 10,000 won) within the expiration period.
(2) After the expiration period (unless it is not expired under Article 11(4) of the Terms), a user may receive a refund of 90% of the unused LUK.

Article 9 Refund Process for LUK

(1) The refund process for LUK is as follows:

1. To request a refund, a user shall submit a request for a refund through Contact Us in the Luniverse website (www.luniverse.io) or by sending an e-mail to support@lambda256.io and following the steps below:
   a. Include “Request for Refund for LUK” in the title
   b. User ID and the amount of LUK to be refunded
   c. A copy of a bank statement of the account registered with the user’s real name
2. The Company shall send the verification results to the address of the refund request within 10 days from the date of submission of the request.
3. The Company will send the refund amount (excluding the remittance fee) to the user’s account within 10 days after confirmation of the details of the refund.
4. Depending on the payment method, it may take a considerable time to check the user’s payment, and this may result in a delay of the final processing of the refund.
   (3) Refund will not be available if it falls under any of the following cases:
5. Where the LUK is given for free for a promotional purpose, etc.
6. Where the LUK is recharged using an improper method
7. Where the LUK has expired in accordance with the statute of limitations for a commercial claim under the Commercial Act

Article 10 Transfer of LUK

(1) LUK can be transferred through the Luniverse console within the limit of the amount of LUK owned by the user.
(2) The transferability, transfer amount, transfer method, etc., of LUK may be changed depending on the Company’s policy.
(3) The Members shall take full responsibility for all matters arising from their negligence when transferring LUK.

Article 11 Expiration of LUK

(1) The expiration period of LUK is 60 months from the date of recharge or purchase.
(2) A user may not request a refund or a return of the remaining amount of the LUK when the LUK is not used for five years and thus has expired in accordance with the statute of limitations for a commercial claim in the Commercial Act.
(3) Any LUK given to the Members for free by the Company in a promotional event, etc. must be used within 12 months from the date issued and shall expire if it is not used within the period. However, this provision shall not apply if otherwise specified by the Company.

Article 12 Details of the Purchase of LUK and the Issuance of a New Type of Voucher

(1) Upon the purchase of LUK and the issuance of a new type of voucher, an email will be sent to inform the user of the details of the completed purchase including the following information:
The purchase of LUK is charged to the registered card instantly and its invoice is sent to the registered email of the user. 

1. Issuer
2. Purchase Price (the discount rate and discount amount, if applicable)
3. Expiration period (only when an expiration period is set)
4. Conditions for use (amount available, items to be supplied, quantity, etc.)
5. Usage
6. Refund conditions and process
7. Matters concerning the payment guarantee or compensation insurance contracts
8. Phone number to be reached when a consumer wants to submit a complain about the service

Article 13 Payment Guarantee, etc.

(1) LUK is issued based on the credit of Lambda 256 Co., Ltd., without any separate payment guarantees or compensation insurance contracts.
[Additional Clause]
(Effective date) These Terms of Service shall take effect on October 21, 2021.

Additional Clause – for EU Customers

This additional clause (hereinafter “Additional Clause”) applies only to the Customers who stay or reside in the EU territory and property or access the EU regional services. The Additional Clause is a part of and subject to the Terms. As long as specified in the Additional Clause, the Additional Clause prevails over any discrepancies between the Additional Clause and the Terms. The definition of the terminology that is used but not defined in the Additional Clause is subject to the Terms.

(1) Paragraph 3 of Article 3 is amended and replaced as follows to be interpreted correctly.
If the Company wishes to amend the Terms, it shall notify the Customers of the amendment at least 30 days prior to the effective date in accordance with Paragraph 1 of Article 7. The amendment notification shall state the Customer’s right to decline the amendment as set forth in paragraphs 4 and 5 and the consequences thereof.

(2) Paragraph 2 of Article 6 is amended and replaced as follows to be interpreted correctly.
The Company can refuse to accept or delay the use of the Service in the following cases. However, when the Company finds after the conclusion of the Service Contract that the following have already occurred, the Company can terminate the Service Contract in accordance with Article 16.

1. The Applicant does not use his/her real name or uses the stolen identity of another person.
2. The Applicant provides false information or does not submit the information required by the Company.
3. The Applicant intends to use the Service for any illegal purposes such as violating the law or conducting other illegal acts.
4. The Company does not approve the application for the reason of the Applicant, or the application violates the company policy.
5. There is a remaining amount of service fee that the Applicant has to pay to the Company.
6. The Applicant has a history of delaying the payment of the service fee (hereinafter the “Fee”) or using the Service for inappropriate purposes.
7. There are any other reasons that it is clearly inadequate to approve the application in relation to the above provisions.

(3) Paragraph 3 of Article 8 is amended and replaced as follows to be interpreted correctly.
The Company can change or halt at any time, in whole or in part, (i) all services provided to the Customer free of charge, and (ii) all services provided to the Customer for a fee. However, for the paid services, it shall be presumed that (a) the Company does not halt the services that are a part of the Service Contract during the existing Service Contract period, and (b) the amendment does not degrade the function, performance or security levels of the existing Service Contract. If the services are expected to be halted, the Company notifies the Customers of service disruptions and termination more than 60 days prior to the service disruptions.

(4) Paragraph 1 of Article 9 is amended and replaced as follows to be interpreted correctly.
The Company provides the Service for a period that the Customer fully utilizes the Service to the extent that is agreed to in Article 27. The Customer cannot be provided with the service availability beyond this period, and the Company has no obligation to provide the Service for such excess period. Notwithstanding the foregoing statement, the Company is not liable for any failure in the use of the service due to force majeure.

(5) Paragraph ① of Article 13 is amended and replaced as follows to be interpreted correctly.
The Company can terminate or halt the Customer’s use of the Service in the following cases. However, this provision applies only in cases where the Customer fails to resolve the following issues, which are the reason for the termination or stoppage, within 10 days of the notification after the Customer received the notification from the Company to resolve such issues. If the notification from the Company is unreasonable because it can cause a violation of the law, damage, etc., the Company can terminate or halt the Service without sending the notification.

1. The Customer has not paid by the end of the month.
2. The Customer sends or adjusts a considerable amount of information or advertising information that could damage the stable operation of the Service, or such activity has occurred.
3. A program that the Customer runs in the Customer’s server causes damage to the operation of other Customers’ system or might pose risks of disruptions or failures in the service operation of the Company.
4. The system operated via the Service is attacked by a large amount of network attack, or abnormal traffic spikes happen in the Customer’s server, affecting the network.
5. The Customer’s negligence of not installing security patches appropriately in the server has posed a risk to the service operation of the Company.
6. The Customer uses the Service for any purpose against national or public interests.
7. The Customer’s use of the Service results in a breach of the governing laws or acts against public ethics or orders.
8. A Customer’s activity causes libel against other people or disadvantages to them.
9. The server that the Customer is using is hacked or is suspected of being infected with a virus.
10. There is legal evidence to terminate the Customer’s use of the Service, including, but not limited to, claims laid by a third party about infringement of the right for the Customer’s content the Customer treats via the Service.
11. A government agency requests a temporary halt of the use of the service following legal procedures.
12. The Customer accesses or uses the Service in a way to avoid limitations or restrictions notified in association with the use of the service and the conditions to use the service set by the Company (for example, creating multiple business accounts to use the service for free or special price deals).
    13 Any other related laws or conditions and terms of use set by the Company are violated.

(6) Paragraph 1 of Article 14 is amended and replaced as follows to be interpreted correctly.
The Company can halt the provision of the Service for the following reasons:

1. The equipment has to be fixed or any other maintenance works are needed. However, if the cause of the fix or maintenance is attributable to the Company, all the Customer’s rights under the Service Contract are not affected.
2. There are risk factors that hinder normal service, such as a national emergency, defects in the service equipment, or a sudden spike in the use of the Service.
3. The Company is unable to provide the Service stably due to unavoidable reasons such as natural disasters.
4. A telecommunications service provider stops its provision of the communication service in accordance with Telecommunications Business Act.

(7) Article 16 is amended and replaced as follows to be interpreted correctly.
① Notwithstanding the Company’s right to terminate the contract, the Company may terminate the Service Contract for the following reasons only when the Customer fails to resolve the issues that might cause the contract termination within 10 days of the notification that was received from the Company. However, this only applies to the cases that the Company deems reasonable, including but not limited to (a) the cases specified in Subparagraphs 1, 3, 4, 7, and 8, (b) a circumstance that cannot be resolved due to its nature, or (3) a violation of governing laws or concerns thereof.

1. The Customer fails to pay the bills for 10 days after the invoice issued.
2. The information provided in the application for the use of the service is found to be false.
3. The Customer deliberately causes damage to the Company, interfering with the operation of the Service.
4. The Customer uses the Service for mining cryptocurrency.
5. The Customer fails to fulfill the obligations specified in Article 26 (Customer Responsibilities) and does not take any appropriate actions to resolve this issue for a reasonable period as required by the Company.
6. The Customer is not taking appropriate actions for a reasonable period to resolve the issue related to Article 13 (Halt of Use) as required by the Company.
7. The Customer’s purpose and method of using the Service violate national and international laws, and the government agency requests the termination of the corresponding service via a legitimate procedure.
8. It is necessary to delete the personal information to protect the privacy of the Customer who has not used the Service for one year in accordance with the Personal Information Expiration Period.
   ②
   ③ If there has been no use of the Individual Service for a year after the conclusion of the Service Contract, the Company may notify the Customer and terminate the corresponding Individual Service. In this case, however, the notifications are sent to the Customer in accordance with the method specified in Article 7.

(8) Paragraph 3 of Article 18 is amended and replaced as follows to be interpreted correctly.
Even if the Fee is changed during the term of the Service Contract, unless it is specified otherwise in this clause, the changed Fee does not apply retroactively throughout the term of the Service Contract. As circumstances require, the Company may, at its reasonable discretion, adjust the applicable Fee of the agreed Service Contracts by reflecting changes in the Company’s costs to procure and provide related services, such as costs of seller and subcontractors, human resources or applicable taxes, and this will take effect on the next start month. If the costs increase due to a specific pricing factor, the Company may raise the Fee unless the cost is lowered to offset the increase due to another pricing factor. If the costs decrease due to a specific pricing factor, the applicable Fee is lowered unless the increase due to another pricing factor exceeds the decrease. The Company determines when to adjust the Fee by taking into account pricing factors that affect the increase and decrease in the costs at its reasonable discretion.

(9) Paragraph 3 of Article 20 is amended and replaced as follows to be interpreted correctly.
If the Customer does not pay the Fee until the due date, the Company notifies the Customer of the overdue Fee via email. The Fee for additional services is charged by adding the overdue fee to the amount set by the law. (Section 288 of the German Civil Code)

(10) Paragraph 4 of Article 20 is amended and replaced as follows to be interpreted correctly.
If the Customer fails to pay the Fee, the Company may terminate or halt the Service in accordance with Subparagraph 1 of Paragraph 1 in Article 13 or Subparagraph 1 of Paragraph 1 in Article 16, and individual provisions are subject to the procedures and manners of the Terms and posted on the service website.

(11) Paragraph 3 of Article 26 is amended and replaced as follows to be interpreted correctly.
This clause applies only to Customers who use the paid services, but services provided for free are not governed by the applicable laws. In other words, the Company is liable only for unintentional misconduct or gross negligence in providing free services.

(12) Article 27 is amended and replaced as follows to be interpreted correctly.
① ① The Customer agrees to indemnify, defend, and protect the Company, its affiliates, their respective managers and employees, agents, partners, and licensors if any dispute occurs for the following reasons.

1. The Customer breaches or infringes on the Terms, governing laws and rules.
2. The Company takes actions during the investigation of the Company into a breach of the Terms or as a result of the detection or settlement of the violation of the Terms.
   ② The remediation includes, but is not limited to, the legal costs and other expenses incurred to the Company and/or the compensations demanded by the claims set forth above.
   ③ The Customer who is not criminally charged is not obliged to perform the remediation under Article 27.

(13) Article 28 is amended and replaced as follows to be interpreted correctly.
① For the paid services, the Company’s liability for compensation and reimbursement for costs incurred to the Customer is subject to Article 28. For the free service, only Paragraphs 6 to 8 apply unless otherwise specified by law.
② The Company is solely responsible for the following: (i) as long as the limitation on liability or exemption do not apply in accordance with governing laws including the responsibility laws of the corresponding product, (ii) if damages are incurred due to intentional or gross negligence, (iii) if life, human body, or human health are affected by normal negligence, and (iv) if the Company does not comply with the agreed guarantee.
③ In no event shall the Company be liable for damages and expenses incurred due to normal negligence, unless the contractual damages and payment expenses are reasonably limited in connection with the contract type at the time of concluding the Service Contract in effect except for the cases where a significant breach of the contractual obligation is indispensable for the purpose of the Service Contract in effect or for the fulfillment of the proper and legitimate Service Contract and defeat the purpose of fulfilling the contractual obligation that the Customer is following.
④ In no event shall any damages or expenses that are reasonably foreseeable within the interpretation of Paragraph 3 exceed the total price that the Customer pays or has to pay according to this Service Contract (for example, the total costs of any damages).
⑤ Liability of the Company for other damages and expenses is waived. Especially, the Company is not legally liable for initial defects, which are not resulted by its negligence, in accordance with the same law 536a (1) alt. 1 as long as German Civil Law 12.2 does not apply.
⑥ The Company is not liable for indirect or consequential damages, including but not limited to the loss of revenue, loss of sales, interruption of business and good faith loss.
⑦ The Company is not legally liable for damages which can be avoidable if the Customer copied and performed back-ups of the data by following the suggestions the Company has provided in the Terms.
⑧ Except for the claim in accordance with Paragraph 2, all rights, claims, damages, and reimbursement of any contract, tort or otherwise related to the Service Contract in effect lose effectiveness within at least two years.

(14) The following provision is added as Article 35.
If the Terms specifies that the Customer is a consumer and that the Customer must write a customer confirmation letter, a text format may be sufficient to be used for the letter (Clause 126b, German Civil Law).

Additional Clause – for U.S Customers

This additional clause (hereinafter “Additional Clause”) applies only to the Customers who stay or reside in the U.S territory and property or access the U.S regional services. The Additional Clause is a part of and subject to the Terms. As long as specified in the Additional Clause, the Additional Clause prevails over any discrepancies between the Additional Clause and the Terms. The definition of the terminology that is used but not defined in the Additional Clause is subject to the Terms.

(1) Paragraph 3 of Article 3 is amended and replaced as follows to be interpreted correctly.
The Company can revise and notify Customers of the Terms through a reasonable method such as publishing the revised Terms on its service website. In this case, the Company specifies the effective date while posting details at least 7 days prior to when the amended Terms become effective and publish the amendment through its service website. However, if the amendment adversely applies to the rights and obligations of the Customer, the Company notifies the Customer about the amendment at least 30 days prior to the effective date as set forth in Paragraph 1 of Article 7. If the Company and the Customer have a dispute before the revised Terms reflecting the amendment is posted or before the Customer is notified of the amendment, the corresponding amendment with respect to the dispute does not apply.

(2) The following provision is added as Paragraph 3 of Article 30.
③ The Company is not liable for any special, direct, indirect, punitive, incidental or consequential damages or any other damages including, but not limited to, losses in profits, savings and information, and business interruption, and any other damage occurring with respect to the contract, tort or other services.

(3) The following provision is added as Article 35.
If the Customer has any inquiries or complaints related to the Service, the Customer can contact the Company via e-mail (support@lambda256.io) or contact  the person in charge of Luniverse Cloud Service (4F, 14, Teheran-ro 4-gil, Gangnam-gu, Seoul 06232, Republic of Korea) in writing or landline (02-xxxx-xxxx). Since e-mail communication cannot be secure, the Customer must be careful not to send or receive credit card information or other sensitive information when exchanging e-mail with the Company.

(4) The following provision is added as Article 36.
The Digital Millennium Copyright Act of 1998 (hereinafter “DMCA”) is a law that allows copyright holders who believe that their right with respect to their works is infringed on the Internet to claim rights under the US copyright law. If a good-willed customer believes that their work accessible through the Service is infringing on others’ copyright, the Customer (or their representative) may ask the Company to remove the work or block access by others in writing via mail, email, or fax. If a good-willed customer believes that someone has maliciously reported a copyright infringement against them, the DMCA allows the Customer to file a notification of objection to the Company. Notifications and notifications of objection must meet all current specified requirements imposed by the DMCA. For more information, please visit http://www.copyright.gov/. All notifications and notifications of objection must be delivered to the person in charge the contact of Luniverse Cloud Service via mail (4th floor, 14, Teheranro 4-gil, Gangnam-gu, Seoul, 06232, South Korea) or by e-mail (support@lambda256.io). The Company encourages the Customer to consult with a legal counsel prior to submitting notifications or notifications of objection to the DMCA.

(5) The following provision is added as Article 37.
The Customer is responsible for complying with U.S export regulations and is responsible for regulatory violations, such as the U.S embargo or other federal regulations prohibiting exports. The Customer represents, guarantees, and agrees to the following. The Customer must not: (a) be a national or resident of any of the countries which the U.S Government puts a trade embargo on or enforces regulation on, or a citizen of the country designated as a “terrorism-supporting state” by the U.S government or (b) be included in a list of the end-users who are subject to regulations of the U.S government.

Additional Clause – for Singaporean Customers

This additional clause (hereinafter “Additional Clause”) applies only to the Customers who stay or reside in the Singapore territory and property or access the Singapore regional services. The Additional Clause is a part of and subject to the Terms. As long as specified in the Additional Clause, the Additional Clause prevails over any discrepancies between the Additional Clause and the Terms. The definition of the terminology that is used but not defined in the Additional Clause is subject to the Terms.

(1) The following provision is added as Paragraph 3 of Article 30.
The Company is not liable for any special, direct, indirect, punitive, incidental or consequential damages or any damage including, but not limited to lost profits, lost savings, business interruption, and information loss, and any other damage occurring with respect to the contract or tort or other services.

Additional Clause – for Hong Kong Customers

This additional clause (hereinafter “Additional Clause”) applies only to the Customers who stay or reside in the Hong Kong territory and property or access the Hong Kong regional services. The Additional Clause is a part of and subject to the Terms. As long as specified in the Additional Clause, the Additional Clause prevails over any discrepancies between the Additional Clause and the Terms. The definition of the terminology that is used but not defined in the Additional Clause is subject to the Terms.

(1) The following provision is added as Paragraph 3 of Article 30.
The Company is not liable for any special, direct, indirect, punitive, incidental or consequential damages or any damage including, but not limited to lost profits, lost savings, business interruption, and information loss, and any other damage occurring with respect to the contract or tort or other services.

Additional Clause – for Japanese Customers

This additional clause (hereinafter “Additional Clause”) applies only to the Customers who stay or reside in the Japanese territory and property or access the Japanese regional services. The Additional Clause is a part of and subject to the Terms. As long as specified in the Additional Clause, the Additional Clause prevails over any discrepancies between the Additional Clause and the Terms. The definition of the terminology that is used but not defined in the Additional Clause is subject to the Terms.**

(1) The following provision is added as Paragraph 3 of Article 30.
The Company is not liable for any special, direct, indirect, punitive, incidental or consequential damages or any damage including, but not limited to lost profits, lost savings, business interruption, and information loss, and any other damage occurring with respect to the contract or tort or other services.